BPO is gaining widespread acceptance across the world. Top executives are turning to Outsourcing as a strategic management option for improving corporate performance, profitability and shareholder value. BPO involves execution of non-core but critical processes or functions that enables companies to shift the ownership of these processes or functions on to the Outsourcing Partner.
The BPO partner with well-defined practices, workflow methodologies and an extensive knowledge and usage of Information Technology is competent to deliver better services. Our team of highly qualified technical and domain experts help our clients design and implement world class support systems and solutions which span from customer support services to back office support services. Our specialized Outsourcing Groups provide the following back office services:
- Technical Support Outsourcing: PicsAxis provides Level-1 and Level-2 Technical Support to its existing customers using its Product Development and/or services 365 X 24 X 7 basis or as per custom requirements of the client. Our core expertise is the process, methodology, people, knowledge base and measurement matrix. We constantly enhance knowledge base, train people and measure results to improve the process and methodology.
- Database Admin Support: PicsAxis provides Database Admin Support to its existing customers using its Product Development and/or services 365 X 24 X 7 basis or as per custom requirements of the client. We are working with major customers providing Database Support for Microsoft SQL Server, MySQL, DB2 and Oracle.
- System Administration and Monitoring Support: By monitoring the networks remotely, a significant cost savings to the customer is achieved. With remote control technology our online engineers repair and resolve problems without being onsite. We monitor computers and servers, remotely repairing over 90% of our customers' problems.